Frequently asked questions

Welcome to the Paradise Villas & Vacations FAQs! Here, we’ve compiled answers to the most common questions to help you plan your perfect getaway. Whether you're curious about our luxurious villas, booking procedures, amenities, or travel tips, you'll find all the information you need right here. If you have any additional questions, please don’t hesitate to contact us. Paradise awaits!

Welcome to the Paradise Villas & Vacations FAQs! 

Got a question? We’re here to help.

  • How can I make a reservation?

    Reservations can be made directly on our website or by contacting our customer service team. Simply select your preferred villa, check availability, and complete the booking process online.

  • Are pets allowed in the villas?

    Yes, we have some pet-friendly villas available. Please inform us in advance if you plan to bring your pet so we can ensure you are booked in a suitable villa.

  • Is there a minimum stay requirement?

    The minimum stay requirement varies depending on the season and the villa. Typically, a minimum stay of 3 nights is required. Please check the villa details or contact us for specific information.

  • Are there any additional fees?

    Additional fees may include a cleaning fee, pet fee (if applicable), and local taxes. All fees will be clearly listed during the booking process.

  • What is the check-in and check-out time?

    Check-in is at 4:00 PM and check-out is at 11:00 AM. If you require different times, please contact us in advance, and we will do our best to accommodate your needs.

  • Do guests have access to the Dorado Beach Club resort amenities?

    Yes, but guests need to apply for the House Guest Membership program. Only Dorado Beach Resort guests can apply.

  • What are your business hours?

    Our Concierge and Hospitality Services are open 24/7.

  • What is your cancellation policy?

    If at any point you wish to cancel, any payments made will be returned pro-rata provided we are able to rent the Villa pro-rata to another guest – minus a $250 administrative handling fee.

Do you have more questions? Contact us:

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